Support

Canceling a subscription

Subscriptions are billed by Apple, so they are canceled in iOS rather than in the app. Open Settings, tap your name, then Subscriptions, then Odyssey. Canceling stops future billing and keeps your access until the end of the period you already paid for.

Refunds

Apple handles all refunds for App Store purchases. Request one at reportaproblem.apple.com. We cannot issue a refund on Apple's behalf, though we are happy to help you work out what happened.

Deleting your account

You can delete your account and everything in it from Settings inside the app. That removes your goals, your history and your conversations. It does not cancel an active subscription, because Apple owns that relationship, so cancel first if that is what you want.

Switching coaches

Any time, on either plan, from the app. Your goals and history come with you.

Restoring a purchase on a new phone

Sign in with the same Apple ID and use Restore Purchases on the paywall. If your subscription does not reappear, email us with the Apple ID email you bought it with.