Support

Canceling a subscription

On iPhone, subscriptions are billed by Apple, so they are canceled in iOS rather than in the app. Open Settings, tap your name, then Subscriptions, then Odyssey.

On Android, subscriptions are billed by Google Play. Open the Play Store, tap Profile, then Payments & subscriptions, then Subscriptions, then Odyssey.

Canceling stops future billing and keeps your access until the end of the period you already paid for.

Refunds

Apple handles refunds for App Store purchases. Request one at reportaproblem.apple.com. Google Play handles refunds for Play purchases. Request one in the Play Store under Profile, then Payments & subscriptions, or from your order history at play.google.com/store/account/orderhistory. We cannot issue a refund on Apple's or Google's behalf, though we are happy to help you work out what happened.

Deleting your account

You can delete your account in the app. Open Settings and choose Delete account. If you cannot open the app, email john@phantom-labs.com and ask us to delete it.

Deletion removes your goals, your history, and your conversations. It does not cancel an active subscription. Apple or Google Play owns that relationship, so cancel first if that is what you want.

Switching coaches

Any time, on either plan, from the app. Your goals and history come with you.

Restoring a purchase on a new phone

On iPhone, sign in with the same Apple ID and use Restore Purchases on the paywall. If your subscription does not reappear, email us with the Apple ID email you bought it with.

On Android, sign in with the same Google account you subscribed with. If the subscription does not reappear, email us.